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This is the product's own frame. Your conversations appear here once you have an account.

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This is the product's own frame. Alerts about your business appear here once you have an account.

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All your threads, one calm inbox.

Email, chat and notes — one timeline.

Monday · 9:20 · On your website

Every conversation, kept.

Every message on one timeline, whichever way it arrived. A question in the chat on your own site, an email the next morning, a direct message, a form: they land under the same name, in time order, with Maven's first answer already in the thread.

Get started now

Free plan. Conversations and Maven Connect are included.

WEBSITE CHATEMAILDIRECT MESSAGEFORM ONE TIMELINE · SAME NAME MON 9:20TUE 8:40TUE 8:52WED 11:05 WED 2:05 · NEWEST

The idea, drawn

Every way in, one place to answer.

People reach you in whichever way is nearest to hand. Conversations puts all of it in one thread against one person, so the reply you send is the reply of someone who remembers the last one.

Four ways of reaching you arriving in one thread

Drawn: four different ways of reaching you, arriving as one conversation with one history.

One thread per person

Not one thread per channel. The history follows the human being, not the app they happened to use.

Context already attached

What they bought, what they booked and what they asked last time is on the same screen as the message.

Answerable by somebody else

A teammate can pick it up without being briefed, because the briefing is the thread.

Because you said one inbox instead of four.

Unterhaltungen

Every message a customer has ever sent you, sitting on one timeline, in the order it happened.

One timeline, every channelMail, the form on your site, the chat widget and your social replies all land in the same thread — and the thread is the whole of it, not the part one app happened to hold.
The thread belongs to the personOpen a customer and their whole history is already there: what they asked, what you promised, what shipped. Nobody starts a reply cold, and nobody is asked to repeat themselves.
Anyone can pick it upAssign it, hand it over, or let Maven draft the first answer and hold it for you — and when a thread needs judgement it waits for a person instead of guessing.
The Conversations inbox in three panes: on the left the views a message can be filtered into — all open, my inbox, unassigned, needs a human, the ones Maven is handling, hot leads, premium, website messages, marketing forms, network community, mail, Pulse, Academy and resolved, and beneath them a saved-views section that stays empty until a filter is bookmarked into it; in the middle the open threads themselves, each showing the customer, the first line of what they wrote, how long it has been waiting and whether Maven or a person is on it; and on the right the selected conversation with the reply box beneath it, the controls that assign, take over, snooze or resolve it, and the customer’s own record beside it — their address, where they first came from, and the links that open their profile, their lead record or a booking. The reply composer runs on past the bottom edge of the frame.The Conversations inbox in three panes: on the left the views a message can be filtered into — all open, my inbox, unassigned, needs a human, the ones Maven is handling, hot leads, premium, website messages, marketing forms, network community, mail, Pulse, Academy and resolved, and beneath them a saved-views section that stays empty until a filter is bookmarked into it; in the middle the open threads themselves, each showing the customer, the first line of what they wrote, how long it has been waiting and whether Maven or a person is on it; and on the right the selected conversation with the reply box beneath it, the controls that assign, take over, snooze or resolve it, and the customer’s own record beside it — their address, where they first came from, and the links that open their profile, their lead record or a booking. The reply composer runs on past the bottom edge of the frame.
View platform screenshots
Read more about Conversations

Every message a customer has sent you, on one timeline.

Email, the form, the chat on your site and the messages from your social accounts arrive in the same thread, under the same person. You never have to work out which app you were talking to them in.

The thread is attached to the customer, not to an inbox, so a name you have not heard from since spring opens with everything already attached — what they asked, what you promised, what shipped. Somebody covering for you reads exactly what you would have read.

Maven can take the first pass and write the reply that was always going to be the same reply. When a conversation needs judgement, it says so and puts it in front of a person rather than guessing — and the person picking it up can take over mid-thread without the customer noticing a seam.

Handing a thread to a teammate is a click, and the person receiving it sees exactly what you would have seen. Cover for each other without a briefing.

What it actually does

  • Every channel landing in one timeline
  • The thread attached to the customer, not the inbox
  • Replies that anyone on the team can pick up

What that changes for you

  • You are not searching four apps for one sentence
  • A customer never repeats themselves to you
  • Answering does not depend on who read it first

You come away with a conversation anybody on the team can finish.

Works seamlessly with

Lead Hubbecause the thread belongs on the customer card, not in a folderFormulare & E-Mailsbecause most first messages start as somebody filling in two fieldsZusammenarbeitenbecause the person who can answer is not always the person who saw itThe Automation Centerbecause the first reply can be waiting before you are
Learn more about Conversations

A look inside Conversations

WED 2:05 · THE THREAD, LIFTED OUT

Maven drafted: "Thursday works on our side. I've moved your slot to 10:00."

@Sam can 10:00 hold?

Take over Maven's answer

Wednesday · 2:05 · You are away

Anyone covering for you sees what you'd see.

The whole thread, the contact card, the held slot and Maven's drafted answer. A teammate @mentions the person who owns the calendar, takes over the draft with one click, changes a word, and sends. Find "the thing she said in March" in seconds.

Conversations · included

Every conversation, kept.

The next thing you send them should come from what they already told you.

Get started now Next, the send: Ai Mail →

Conversations — platform screenshots

Real screens from the product. Open any one full size, or switch the set to light or dark.

Schließen
The Conversations inbox in three panes: on the left the views a message can be filtered into — all open, my inbox, unassigned, needs a human, the ones Maven is handling, hot leads, premium, website messages, marketing forms, network community, mail, Pulse, Academy and resolved, and beneath them a saved-views section that stays empty until a filter is bookmarked into it; in the middle the open threads themselves, each showing the customer, the first line of what they wrote, how long it has been waiting and whether Maven or a person is on it; and on the right the selected conversation with the reply box beneath it, the controls that assign, take over, snooze or resolve it, and the customer’s own record beside it — their address, where they first came from, and the links that open their profile, their lead record or a booking. The reply composer runs on past the bottom edge of the frame.The Conversations inbox in three panes: on the left the views a message can be filtered into — all open, my inbox, unassigned, needs a human, the ones Maven is handling, hot leads, premium, website messages, marketing forms, network community, mail, Pulse, Academy and resolved, and beneath them a saved-views section that stays empty until a filter is bookmarked into it; in the middle the open threads themselves, each showing the customer, the first line of what they wrote, how long it has been waiting and whether Maven or a person is on it; and on the right the selected conversation with the reply box beneath it, the controls that assign, take over, snooze or resolve it, and the customer’s own record beside it — their address, where they first came from, and the links that open their profile, their lead record or a booking. The reply composer runs on past the bottom edge of the frame.
Conversation reporting over the last thirty days: a volume band counting what is open, what nobody has picked up, what has been flagged for a person and what has been resolved; a response-and-handling band beside it splitting what Maven handled from what a human handled, with the average time to a first reply; a chart of conversation volume day by day; and an at-a-glance list repeating the same totals as rows.Conversation reporting over the last thirty days: a volume band counting what is open, what nobody has picked up, what has been flagged for a person and what has been resolved; a response-and-handling band beside it splitting what Maven handled from what a human handled, with the average time to a first reply; a chart of conversation volume day by day; and an at-a-glance list repeating the same totals as rows.
The Help Center: the answers you have published, each with the section it belongs to, when it was last edited, and a note that it is live on both your public help page and to Maven — with the switch that takes one down, the control that edits it, and above the list the address of the public page itself and a plain explanation that anything written here is read by visitors and drawn on by Maven in your site’s chat.The Help Center: the answers you have published, each with the section it belongs to, when it was last edited, and a note that it is live on both your public help page and to Maven — with the switch that takes one down, the control that edits it, and above the list the address of the public page itself and a plain explanation that anything written here is read by visitors and drawn on by Maven in your site’s chat.

Unterhaltungen

Schließen
The Conversations inbox in three panes: on the left the views a message can be filtered into — all open, my inbox, unassigned, needs a human, the ones Maven is handling, hot leads, premium, website messages, marketing forms, network community, mail, Pulse, Academy and resolved, and beneath them a saved-views section that stays empty until a filter is bookmarked into it; in the middle the open threads themselves, each showing the customer, the first line of what they wrote, how long it has been waiting and whether Maven or a person is on it; and on the right the selected conversation with the reply box beneath it, the controls that assign, take over, snooze or resolve it, and the customer’s own record beside it — their address, where they first came from, and the links that open their profile, their lead record or a booking. The reply composer runs on past the bottom edge of the frame.The Conversations inbox in three panes: on the left the views a message can be filtered into — all open, my inbox, unassigned, needs a human, the ones Maven is handling, hot leads, premium, website messages, marketing forms, network community, mail, Pulse, Academy and resolved, and beneath them a saved-views section that stays empty until a filter is bookmarked into it; in the middle the open threads themselves, each showing the customer, the first line of what they wrote, how long it has been waiting and whether Maven or a person is on it; and on the right the selected conversation with the reply box beneath it, the controls that assign, take over, snooze or resolve it, and the customer’s own record beside it — their address, where they first came from, and the links that open their profile, their lead record or a booking. The reply composer runs on past the bottom edge of the frame.

Unterhaltungen

Schließen
Conversation reporting over the last thirty days: a volume band counting what is open, what nobody has picked up, what has been flagged for a person and what has been resolved; a response-and-handling band beside it splitting what Maven handled from what a human handled, with the average time to a first reply; a chart of conversation volume day by day; and an at-a-glance list repeating the same totals as rows.Conversation reporting over the last thirty days: a volume band counting what is open, what nobody has picked up, what has been flagged for a person and what has been resolved; a response-and-handling band beside it splitting what Maven handled from what a human handled, with the average time to a first reply; a chart of conversation volume day by day; and an at-a-glance list repeating the same totals as rows.

Unterhaltungen

Schließen
The Help Center: the answers you have published, each with the section it belongs to, when it was last edited, and a note that it is live on both your public help page and to Maven — with the switch that takes one down, the control that edits it, and above the list the address of the public page itself and a plain explanation that anything written here is read by visitors and drawn on by Maven in your site’s chat.The Help Center: the answers you have published, each with the section it belongs to, when it was last edited, and a note that it is live on both your public help page and to Maven — with the switch that takes one down, the control that edits it, and above the list the address of the public page itself and a plain explanation that anything written here is read by visitors and drawn on by Maven in your site’s chat.

A look inside Conversations

Stills from the product, one after the next.

Schließen
The Conversations inbox in three panes: on the left the views a message can be filtered into — all open, my inbox, unassigned, needs a human, the ones Maven is handling, hot leads, premium, website messages, marketing forms, network community, mail, Pulse, Academy and resolved, and beneath them a saved-views section that stays empty until a filter is bookmarked into it; in the middle the open threads themselves, each showing the customer, the first line of what they wrote, how long it has been waiting and whether Maven or a person is on it; and on the right the selected conversation with the reply box beneath it, the controls that assign, take over, snooze or resolve it, and the customer’s own record beside it — their address, where they first came from, and the links that open their profile, their lead record or a booking. The reply composer runs on past the bottom edge of the frame.The Conversations inbox in three panes: on the left the views a message can be filtered into — all open, my inbox, unassigned, needs a human, the ones Maven is handling, hot leads, premium, website messages, marketing forms, network community, mail, Pulse, Academy and resolved, and beneath them a saved-views section that stays empty until a filter is bookmarked into it; in the middle the open threads themselves, each showing the customer, the first line of what they wrote, how long it has been waiting and whether Maven or a person is on it; and on the right the selected conversation with the reply box beneath it, the controls that assign, take over, snooze or resolve it, and the customer’s own record beside it — their address, where they first came from, and the links that open their profile, their lead record or a booking. The reply composer runs on past the bottom edge of the frame.
Conversation reporting over the last thirty days: a volume band counting what is open, what nobody has picked up, what has been flagged for a person and what has been resolved; a response-and-handling band beside it splitting what Maven handled from what a human handled, with the average time to a first reply; a chart of conversation volume day by day; and an at-a-glance list repeating the same totals as rows.Conversation reporting over the last thirty days: a volume band counting what is open, what nobody has picked up, what has been flagged for a person and what has been resolved; a response-and-handling band beside it splitting what Maven handled from what a human handled, with the average time to a first reply; a chart of conversation volume day by day; and an at-a-glance list repeating the same totals as rows.
The Help Center: the answers you have published, each with the section it belongs to, when it was last edited, and a note that it is live on both your public help page and to Maven — with the switch that takes one down, the control that edits it, and above the list the address of the public page itself and a plain explanation that anything written here is read by visitors and drawn on by Maven in your site’s chat.The Help Center: the answers you have published, each with the section it belongs to, when it was last edited, and a note that it is live on both your public help page and to Maven — with the switch that takes one down, the control that edits it, and above the list the address of the public page itself and a plain explanation that anything written here is read by visitors and drawn on by Maven in your site’s chat.

The real screen

The inbox, signed in.

One screen from a real account — this page also answers for the old inbox page, and this is the inbox it was talking about.

Conversations — Every channel in one list, each thread carrying the person it belongs to rather than the app it arrived through.
Unterhaltungen

Every channel in one list, each thread carrying the person it belongs to rather than the app it arrived through.

Captured from a demo business on a live account, with a quiet inbox — the honest thing to show, rather than a screen full of invented messages.

Answer once, and remember everything.

Join the beta program
One connected destination

Go deeper without losing the thread.

Each title beginning with a hashtag is a direct destination. The navigation can bring you to the exact part of the story without creating another disconnected page.

Bring the right teammate into the thread.

Bring the right teammate into the thread.

Ownership and handoff stay attached to the customer conversation.

Keep the person beside the message.

Keep the person beside the message.

Identity and relationship history remain connected across channels.

See response activity without inventing outcomes.

See response activity without inventing outcomes.

Conversation reporting separates activity, response, and resolution.

Continue the website conversation.

Continue the website conversation.

Website messages enter the same customer context instead of a disconnected inbox.

Turn repeat questions into reusable answers.

Turn repeat questions into reusable answers.

Knowledge and conversation work together when the customer needs a fast answer.

Choose where the conversation can begin.

Choose where the conversation can begin.

Each supported channel remains explicit, connected, and controllable.

Set the rules around the inbox.

Set the rules around the inbox.

Routing, availability, and notification choices stay understandable.

Message one person. Or name who should answer.

Message one person. Or name who should answer.

A direct message keeps a private thread beside the customer work, and an @mention pulls the right teammate into the thread it belongs to instead of starting a separate conversation somewhere else.

Next Up: Bookings & calendar

Turn interest into protected time and connected client work.

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