An agency lead used to open her week by reconstructing it: one tool for the tasks, another for the files, a thread somewhere for the approval that never came, and a spreadsheet holding the only honest view of what each client was worth.
Now every engagement is a board, and every client has a window onto their own. The approval that used to go missing sits on the work it belongs to. When a client writes to ask where things stand, she sends a link instead of an afternoon.
The change nobody outside the agency sees is the margin. She can tell which engagements pay for themselves while she can still price the next one differently.