Account eligibility
You must be at least 18 years old to create or control a FocalShift account, purchase a plan, administer a workspace, or accept the Terms. An organization may not create an account for a person under 18.
Children under 13
The Services are not directed to children under 13, and FocalShift does not knowingly collect personal information directly from children under 13. Do not submit a child’s personal information to the Services unless a specific feature expressly supports that use and all required parental, school, contractual, and legal permissions are in place.
Teens and educational content
Public educational or informational material may be viewable without an account. Account features, communities, payments, publishing, direct messaging, and administrative tools remain limited to adults unless FocalShift expressly launches a separately governed youth experience.
Customer-submitted information
Customers control information they enter about contacts, students, families, or community members. Customers are responsible for determining whether that information concerns a child, establishing a lawful basis, providing required notices, obtaining consent, limiting collection, and configuring access appropriately.
Removal requests
If you believe FocalShift has collected personal information directly from a child under 13, contact us with enough information to locate the account or data. We will investigate and delete or otherwise address the information as required by law.
Safety reports
Report suspected child exploitation, grooming, sexualized content involving minors, or imminent danger immediately through available reporting tools and FocalShift Contact. We may preserve and report relevant information to appropriate authorities as permitted or required by law.
Contact
Age eligibility and children’s privacy questions may be submitted through FocalShift Contact.