Plans and pricing
Available plans, included features, limits, billing intervals, and current prices are shown at checkout or on the applicable order. Promotional or legacy pricing may have separate conditions. Unless stated otherwise, prices are in U.S. dollars and exclude applicable taxes.
Recurring subscriptions
A paid subscription renews automatically for the same billing interval until canceled. Before purchase, we disclose the amount, billing frequency, trial or promotional period, renewal terms, and cancellation method. By subscribing, you authorize recurring charges to the payment method on file.
Trials and promotions
If a trial converts to a paid plan, the conversion date and price are disclosed when you enroll. Cancel before the stated conversion deadline to avoid the first paid charge. Eligibility for trials and promotions may be limited and may not be combined.
Usage credits and add-ons
Some AI, media, infrastructure, or other metered features use credits or separately priced capacity. Credits are account entitlements, have no cash value, are non-transferable unless expressly allowed, and may expire as stated at purchase or in the applicable plan. Usage already consumed is not reversible.
Payment and failed charges
You must maintain a valid payment method and accurate billing information. We may retry failed charges, request an updated method, restrict paid features, or suspend the account after reasonable notice. You remain responsible for amounts incurred before suspension or cancellation.
Cancellation
You may cancel through the account billing controls or another cancellation method we provide. Cancellation stops future renewal charges and ordinarily takes effect at the end of the current paid period. You retain paid access through that date unless the account is terminated for cause or you request immediate closure.
Refunds
Except where a refund is required by law or expressly promised at checkout, fees are nonrefundable once a billing period begins. If FocalShift makes a material billing error, duplicates a charge, or cannot provide a paid core service for an extended period, contact us promptly so we can investigate and provide an appropriate correction, credit, or refund.
Plan changes
Upgrades may take effect immediately with a prorated charge or credit as shown before confirmation. Downgrades generally take effect at the next renewal and may reduce features, storage, seats, or limits. You are responsible for exporting or adjusting data before a downgrade if the new plan cannot support current usage.
Taxes and invoices
We may calculate and collect transaction taxes based on billing information and legal requirements. Customers claiming exemption must provide valid documentation. Invoices and receipts are available through the account or payment channel provided.
Chargebacks and disputes
Contact us before initiating a chargeback so we can investigate. Fraudulent or abusive chargebacks may result in account restriction. Nothing in this Policy limits nonwaivable rights under applicable consumer law.
Contatto
Billing and cancellation questions may be submitted through FocalShift Contact.
Wallet ledger and balances
Wallet displays may distinguish pending, available, withdrawn, reserved, fee, commission, refund, and adjustment entries. A displayed balance is an accounting record, not a bank account, deposit, cash equivalent, or stored-value product. Credits are service-use units and are not withdrawable or transferable unless a specific written offer states otherwise.
Payout eligibility and timing
Payouts may require identity, business, tax, bank, sanctions, and risk verification. Timing depends on settlement, eligibility, minimum thresholds, transaction status, the payment provider, and applicable holds. Payouts are not guaranteed on a particular day, and no interest accrues on pending, held, or reserved amounts.
Holds, reserves, offsets, and negative balances
We or the payment provider may delay, reserve, offset, reverse, or withhold amounts reasonably related to refunds, disputes, chargebacks, suspected fraud, non-delivery, legal process, policy violations, sanctions, tax withholding, or elevated transaction risk. You remain responsible for negative balances, chargebacks, refunds, fees, penalties attributable to your transactions, and other amounts owed after cancellation or account closure.
Marketplace and seller transactions
Transaction records and checkout disclosures identify the merchant of record for each transaction. Unless FocalShift AI is expressly identified as the seller or merchant of record, the member seller is responsible for the offer, fulfillment, seller refund terms, taxes, and legally required remedies. Marketplace-specific terms appear in the Network Commerce and Marketplace Terms.