Grounds for action
We may act for violations of our agreements; unlawful activity; fraud, abuse, spam, harassment, or security risk; payment failure, refund or chargeback abuse, or negative balances; prohibited content or restricted-business activity; sanctions, export, tax, identity, or compliance issues; seller non-delivery or marketplace risk; affiliate fraud or disclosure failures; AI, automation, or data misuse; infringement or repeat infringement; threats to the Platform or others; and binding legal, regulatory, court, payment-provider, infrastructure-provider, or connected-service requirements.
Available actions
Actions may include education or warning; content removal or visibility reduction; feature, workspace, API, integration, or automation limits; plan downgrade or cancellation; credit adjustment; wallet hold, payout delay, reserve, or payout disablement; seller or affiliate restriction; public-profile restriction; account suspension or termination; and reporting to appropriate providers, regulators, authorities, affected users, or third parties.
Notice and urgent action
We may provide notice and an opportunity to correct an issue when reasonable. We may act without advance notice when needed for security, safety, legal compliance, fraud prevention, payment risk, investigation integrity, or user protection.
Appeals
You may appeal an eligible decision through the Support Hub or support@focalshift.ai. Include the account and workspace, the action being appealed, relevant evidence, and why you believe the decision should change. An appeal may be denied when an action is final, legally required, risk-based, or required by a payment or connected-service provider.
Effect of termination
Termination ends the right to use the affected Services. We may retain records required for legal, tax, payment, fraud, security, moderation, audit, dispute, or backup purposes. Public or cached copies held by others may persist. Terms concerning payment, ownership, confidentiality, disclaimers, liability, indemnity, disputes, and other provisions that by nature should survive will continue.
Balances and amounts owed
Termination does not eliminate refunds, chargebacks, taxes, reserves, negative balances, indemnities, dispute duties, or other amounts owed. Eligible balances may be paid after deductions, settlement, holds, reserves, verification, and risk review.
Your account-deletion request
Enforcement is separate from a voluntary request to delete your own account and data. Available account-security controls and the Политика конфиденциальности explain identity confirmation, the 30-day cool-off period, deletion, and lawful retention.
Контакт
Appeals and account questions may be submitted through FocalShift Contact.