Ondersteuning
If something is broken, unclear, or not what you paid for, write to us. FocalShift is a small team and support is not a maze — there is one address, it is read by a human, and you will get an answer.
Email support
For anything to do with your account, a plan, a charge, a site we host for you, the FocalShift app, or a tool that is misbehaving.
support@focalshift.aiPrefer to talk? Call (312) 313-6902. Leave a message with your name and email if nobody picks up, and a person will call or write back within two business days.
Write in plain language. You do not need a ticket number, an account number, or the right words — we will find you from your email address.
How long we take
We answer within two business days. Most replies are faster than that; two business days is the promise, not the average.
Signed-in members can open a ticket in the Support Hub inside Mission Control, where replies typically arrive within a few hours on business days. Security and safety reports jump the queue at any hour.
What to put in the first email
None of this is required — send what you have. Each line you can answer saves a round trip.
Signing in to the FocalShift app
The iPhone app is the companion to a FocalShift membership, so it opens with a sign-in rather than a sign-up. There is no separate app account and nothing to buy inside the app.
- Open the app and tap Sign in with FocalShift.
- A secure web sheet opens on app.focalshift.ai. Sign in there with your FocalShift email and password — the same ones you use on the web.
- Review what the app is asking for and approve it. The sheet closes and the app is signed in.
Signed in and still stuck, or you have an invitation and no account yet? Write to support@focalshift.ai — FocalShift is in an open beta: sign up, and a person approves each new member.
The other four addresses
Support handles almost everything. These exist so that the things which must be recorded, escalated, or answered under a legal clock are not sitting in a support queue.
Privacy requests
privacy@focalshift.aiA copy of your data, a correction, or deletion of your account.
Legal notices
legal@focalshift.aiAnything a lawyer wrote. Service of process still follows the law.
Copyright and IP
copyright@focalshift.aiTakedowns and counter-notices, under the Copyright and DMCA Policy.
Security reports
security@focalshift.aiTell us before you tell anyone else and we will work with you.
Our Support and Contact Policy sets out how complaints are handled and escalated, and what we do with a security report. If you are not sure which address to use, use support — we will route it.