Make an existing tool work your way.
Views, fields, automations, permissions, templates, publishing paths, and other supported setup choices.
Customizations & Requests
When the platform needs to fit the way you work.
Tell us the outcome you are trying to reach. We will help separate a configuration question from a customization, connection, or product request—then give it the right path forward.
One place to beginDescribe the
outcome
outcome
Choose the closest path
Start with the need. We will sort the category.
You do not need to know which feature, module, connector, or technical layer is responsible before you ask.
Shape an experience around your business.
Brand direction, page or module adjustments, tailored workflows, and scoped changes beyond standard configuration.
Join FocalShift to the place work begins.
Website experiences, the FocalShift Connector, Maven Connect, data routes, embeds, and supported integration questions.
Tell us what would remove the next barrier.
New capabilities, workflow improvements, accessibility needs, and ideas that could strengthen the platform for members.
What happens next
A clear route from context to next step.
Submitting a request starts a review. It does not promise a delivery date, price, or product-roadmap commitment.
Describe the outcome
Tell us what should become easier, faster, clearer, or newly possible.
Share the context
Include the current path, people involved, examples, and any important deadline.
We review the fit
We identify whether support, configuration, customization, or product review is the right route.
You get a next step
Where possible, we reply with guidance, questions, scope options, or status.
A useful request brief
Show us the moment that needs to change.
A short, specific description is more useful than a long feature list. Screenshots may help when they do not contain private customer information.
✓
The current experience
Where you are working and what happens now.
✓
The desired outcome
What success should look like for the member or customer.
✓
The people and frequency
Who needs it, how often, and how the work connects to the rest of FocalShift.
✓
Constraints that matter
Timing, access, compliance, brand, data, or workflow requirements we should understand.
Begin in the Support Hub
Bring the need. We will help find the path.
The Knowledge Base, documentation, and support tickets are available from the Support Hub at app.focalshift.ai/support-hub.
Submit a request →Sign in to your FocalShift account