連絡先
FocalShift is a small team, so there is no switchboard and no ticket robot. Write to us in the form below or by email, and a person reads it and answers you.
Write to us
Write to us.
Questions, partnerships, press, or something that is not working — tell us what you need and a person at FocalShift will write back.
Or just email us
The form and this address arrive in the same place. Use whichever you prefer — email is better if you need to attach something.
support@focalshift.aiPrefer to talk? Call (312) 313-6902. Leave a message with your name and email if nobody picks up, and a person will call or write back within two business days.
How long we take
We answer within two business days. Most replies are faster than that; two business days is the promise, not the average.
Security and safety reports jump the queue at any hour. Signed-in members can open a ticket in the Support Hub inside Mission Control, where replies typically arrive within a few hours on business days.
Something is broken?
If you are a member and a thing has stopped working, サポート is written for exactly that — what to send, and what happens next.
Who to write to
Support handles almost everything, and the form above reaches it. These other four exist so that the things which must be recorded, escalated, or answered under a legal clock are not sitting in a support queue.
Support and account questions
support@focalshift.aiBilling, plans, a site we host for you, the FocalShift app, or a tool misbehaving. If you are not sure which address to use, use this one and we will route it.
Privacy requests
privacy@focalshift.aiA copy of your data, a correction, or deletion of your account.
Legal notices
legal@focalshift.aiAnything a lawyer wrote. Service of process still follows the law; email is not a substitute where law requires otherwise.
Copyright and IP notices
copyright@focalshift.aiTakedowns and counter-notices, under the Copyright and DMCA Policy.
Security reports
security@focalshift.aiTell us before you tell anyone else and we will work with you. These jump the queue at any hour.
Our Support and Contact Policy sets out how a complaint is handled and escalated, what we do with a security report, and how legal notices must be sent.
What to put in the message
None of this is required — send what you have. Each line you can answer saves a round trip.
We use the address you give us to answer you, and for nothing else. What we keep, and for how long, is in the プライバシーポリシー.
すでにメンバーですか？
Sign in to Mission Control and open the Support Hub — the Knowledge Base, the documentation and your ticket history are there, tied to your account, so nobody has to ask you which workspace you mean. サポート explains the whole road, including how signing in to the FocalShift app works.